You can request an update on your remaining hours at any time. Your assistant will be able to help provide a full breakdown upon request.

While our team members are entitled to days off throughout the year. We appreciate this could inlcude occasional last-minute emergency absences, however rest assured that your needs will still be taken care of. We maintain an internal pool of trained Assistants ready to step in seamlessly when needed. Detailed notes are kept against each client's file, allowing any backup assistant to quickly acquaint themselves with your preferences and ongoing tasks. This way, your work continues without interruption, keeping your efficiency boosted with ease.

The most common way of clients distributing work to their Assistant is via email. Your Assistant has their own unique email address assigned, which will be provided to you upon introduction. If you have internal systems that you use to distribute work within your business, then you can also add your Assistant into that workflow. Please note that we will not cover any additional costs for setting up new users on any of your internal accounts/systems.

At PersonalPro, we offer remote flexible working. Whilst we do not have specifc set hours, all of our Assistants would be expected to be available to pick up tasks within standard office hours for the UK. These hours are Monday-Friday 8-5:30pm. If you are wanting to use offload tasks out of these hours, please contact us directly to see if we can accommdate this. Please note, using your Assitant out of the above hours may result in an additonal charge. Contact us for more information.

All our VAs use a time tracking software, which not only allows us to track time efficiently, but also gives us the ability to show reports on which tasks are using the most time. This report will incude a breakdown of how many hours were spent on specific tasks, and what days/times the hours were used. Not only does this provide full transparency for all, but also allows you to judge whether the pakage you are on is the best fit for your business.